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Customer service professionals are responsible for addressing customer needs and ensuring they have a positive experience. To perform a customer service role, you need to use customer service skills. This skill set includes qualities like active listening, empathy, problem-solving and communication
a promise a brand makes to assure a buyer that a refund will be issued if the buyer is not satisfied with a product or service within a certain timeframe.
They define what quality means to them with their stakeholders, and they take each defect that their work encounters as a learning opportunity in order to make their product better. The goal of Quality Commitments is to codify an Agile approach to the non-functional requirements related to software quality.
Theodore Roosevelt
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